Refund Policy
Thank you for shopping at SparkTableCabin. We take pride in the quality of the pizzas and other culinary delights we serve. Our refund policy is designed to ensure a fair and transparent process for handling returns and refunds. Please take a moment to read the terms below:
Cancellation Before Shipment
If you wish to cancel your order before it has been dispatched, please contact us at +1 212-555-1234 immediately. If the order has not yet been sent out for delivery, we will cancel your order and process a full refund in the original payment method within 7 business days.
Returns
We do not accept returns once an order is delivered due to the perishable nature of our products. However, if you encounter any issues with your order including errors or deficiencies, please contact us within 2 hours of receipt with a detailed description of the problem and photographic evidence if possible.
Issue Resolution
If it is determined that the items you received are not what you ordered or are not up to our usual standards, we will offer the choice of either:
- A full refund to your original payment method within 7 business days, or
- A replacement order at no additional cost.
Whichever resolution you choose, we will also provide a discount on your next purchase as an apology for any inconvenience caused.
Late or Missing Refunds
If you have not received your refund yet, first check your bank account. It may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at +1 212-555-1234.
Non-Refundable Items
Some items are non-refundable and non-returnable. These include:
- Gift cards
- Special promotional items
- Items marked as non-returnable or final sale at the time of purchase
Exchange Policy
Due to the perishable nature of our products, we do not offer exchanges. If you have any concerns about your order, please follow the guidelines above regarding issue resolution.
Questions
If you have any questions concerning our return policy, please contact us at:
+1 212-555-1234
Or visit us at:
178 Columbus Avenue, Manhattan, New York, NY 10023, USA
Our policy was last updated on March 15th, 2023.